The purpose of this policy is to establish the framework for all applicable course fees,
charges and refunds Building Institute NSW (BUILDING INSTITUTE) ensures it applies fees and
charges to students as per the required guidelines mentioned in the policy context. BUILDING
INSTITUTE management reviews fees and charges on a regular basis.
Fees and charges are calculated and levied to students as per the current guidelines set out
by BUILDING INSTITUTE according to market research and Government guidelines.
BUILDING INSTITUTE is entitled to charge fees for services provided to students undertaking
a course of study and for other services BUILDING INSTITUTE may provide. These charges are
generally for items such as
- tuition fees;
- enrolment fees;
- Additional course materials;
- text books if students wish to purchase;
- student services and
- other related training and assessment services.
The transparency, governance and management of fees and charges are integral to financial
transparency and ensuring students’ rights and responsibilities are fully explained and
Terms and definitions
ASQA – Means Australian Skills Quality Authority, the national VET
regulator and the RTO’s
Standards - Means the Standards for Registered Training Organisations
(RTOs) 2015 from the
VET Quality Framework which can be accessed at www.asqa.gov.au
Fees – This includes all fees, fines and charges payable as specified in
the Schedule of
Schedule of Fees – Means the listing of fees and charges as determined
under the Student
Fees and Charges –Policy.
Refund – Is a return of fees paid due to the product not meeting the
standards claimed / not
fit for purpose
Student Account A student’s financial account with the RTO’s Administration
shows financial transactions made between the student and the RTO including; payments made
by the students, fees payable by the student, any refunds made and the outstanding fees
- Provision of pre-enrolment
BUILDING INSTITUTE applies tuition fees, plus enrolment fees and charges and according
to the guidelines of management. Fees are published on RTO’s website (proposed) including service and amenities fees, and
material fees, where applicable. All fees that are to be charged to a student and the terms of a refund will be
documented in the following places:
a.) Student Brochure
b.) RTO’s website
c.) Student Handbook
- The fee schedule is updated
by the CEO annually and when required, for example upon notification on changes to
the fees and charges policies in Government and relevant administrative directives.
- The CEO will keep all
relevant staff members up to date with all changes to the fees and charges policies.
- The CEO ensures all marketing
material refer students to the RTO website regarding current fees and charges.
- Potential students are
informed of the tuition fees, service and amenities fees, and material fees, by
directing them to RTO website (proposed) and marketing material.
- Prior to enrolment or
commencement of training and assessment
- Students are given
information regarding the fees to be paid to the RTO, the payment terms and
conditions (including refunds and deposits)
- The student’s rights as a
consumer, including but not limited to any statutory cooling off period, if
- Student upon request may
discuss payment methods, may seek a fee waiver or scholarship.
- The student has the option of
the following payment methods: EFT, Credit Card, Cheque, cash.
- BUILDING INSTITUTE will not
collect pre-paid fee payment of more than $1,500 from each individual learner prior
to the commencement of training program. Following course commencement BUILDING
INSTITUTE may require payment of term tuition fees in advance, but only such that at
any given time, the total amount required to be paid which is attributable to
training services yet to be delivered does not exceed $1,500.
- In the case of an employer
paying the enrolment fee for their staff, Industry Consultant notifies
- An invoice is
generated and sent to employer detailing qualification, student name and
enrolment/tuition fees in detail.
- Once the enrolment fees are
paid, the student is enrolled on the Student Management System, a receipt is
generated, and a copy is sent to the student, and another copy is placed in the
- If the potential student
applies for RPL/CT, the fees and charges will be revised. Refer to the Course
Credits – National Recognition, Recognition of Prior Learning & Credit Transfer
Policy and Procedure.
- The published fee is charged
once the potential student has made an informed decision to enrol.
- Potential students are
provided with clear and detailed information in respect of fees, payments, and
refunds in the Student Handbook
- The Student Handbook and
relevant policies and procedures are available from BUILDING INSTITUTE.
- To apply for a refund the
student is to fill in the Fee Refund Form and submits it to BUILDING INSTITUTE.
Students can download the form from the RTO’s website (proposed). A hard copy of the
form may also be obtained from Reception. Applications will be considered, and
applicant advised in writing, within 20 working days of the of the application being
received by the CEO.
- The student holds the right
to obtain a refund in the event of the arrangement being terminated early or if the
RTO fails to provide the agreed services.
- The CEO assesses the
application and takes decision related to the application.
- Management of fees paid;
- All Fees collected in advance
(i.e. prior to enrolment) will be accessible until the student is enrolled.
- When a student applies to
BUILDING INSTITUTE for a course their enrolment application is reviewed and accepted
in accordance with the Admission Policy. Once accepted, a Student Welcome Letter,
Student Handbook and Invoice are sent to the applicant. These documents identify:
- Total Course Fees
- Enrolment Fee
- Total fees payable to
confirm the application
- Balance of fees that
are left outstanding
PAYMENT PLAN/INSTALMENT PLAN:
If any student is applying for a payment plan, the payment plan form is to be completed
and submitted to the Student Support Officer. The CEO will make the final decision., The
Student is to be notified of the outcome.
A summary of all fees, charges and refund related matters and concerns will be presented as
a part of the Continuous Improvement policy and procedure at the Management Meeting for
review. The purpose of this is to ensure management become aware of:
- Any general adverse trend that needs correcting
- Common threads relating to the compliance and quality assurance.
- Repeat issues